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基于患者视角的公立医院公益性认知和满意度调查

温馨,曹雁   

  1. 北京中医药大学,北京中医药大学
  • 收稿日期:2017-08-17 修回日期:2017-09-05 出版日期:2017-09-25

Public Welfare Cognition and Satisfaction Survey of Public Hospital Based on the Perspective of Patients

wen xin and cao yan   

  1. Beijing University of Chinese Medicine,Beijing University of Chinese Medicine
  • Received:2017-08-17 Revised:2017-09-05 Online:2017-09-25

摘要: 目的:了解患者对公立医院公益性的认知和满意情况。方法:采用问卷调查的方式,对于北京市公立医院就诊的365名患者进行抽样调查,并运用SPSS 21.0软件对数据进行统计分析。结果:患者对公立医院公益性的了解程度较低;患者对公立医院公益性实现情况的感知评价不够理想;患者对公立医院公益性的满意度评价较好;患者在合理用药检查、医检结果互认、使用基本药物、加强信息公开和缩短等待时间等方面有强烈的需求。结论:公立医院公益性亟待提升的需求点体现在缩短等待时间、确保医疗服务适宜、加强信息公开、畅通患者维权渠道和丰富公益性体现形式上。加强对公立医院公益性的宣传与监督,增进患者了解;坚持长期效益与短期效益相统一的原则;齐力推进公益性科学发展。

Abstract: Objective:To realize the awareness and satisfaction of patients for public welfare of public hospitals.Methods:365 patients were selected to have a questionnaire survey on the opinion of public hospitals′ public welfare,and the data was statistically analyzed by SPSS 21.0 software.Results:Patients did not understand public welfare of hospital well. Patients′ perception of public hospitals′ public welfare achievement were not ideal.The score of satisfaction was relatively high.The patients′ demands included mutual recognition of medical examinations,rational drug use and the use of basic drugs, information disclosure and shortening the waiting time.Conclusion:Public hospitals were demanded to shorten the waiting time, offering proper medical service, strengthening information disclosure, unblocking the channel of patients′ rights safeguarding and enrich public welfare reflected forms. It was demanded to strengthen publicity and supervision of public welfare of public hospitals; it was also demanded to adhere to the principle of unifying long-term benefits and short-term benefits to promote public hospitals′ public welfare.