关键词: font-size:medium, ">六西格玛管理；医院管理；人力资源成本

Abstract: Objective： To explore the application of Six Sigma management in controlling hospital human resource cost， so as to effectively control hospital human resource cost through this management method. Methods： Taking the implementation of Six Sigma management reform in M hospital as an example， the DMAIC classic model of Six Sigma management， i.e. the five steps of “Define， Measure， Analyze， Improve and Control”， was applied to identify the causes of high human resources cost in the hospital and formulate corresponding improvement measures for intervention. The application of this method in the management of human resources cost in the hospital was explored and its implementation effect was evaluated. Results： By implementing the Six Sigma management method， important factors affecting the human resource costs in M hospital were identified， targeted data analysis was conducted， process defects and worthless operations were eliminated， improvement plans to reduce human resource costs in M hospital were proposed and a long-term control mechanism was established， and the goal of reducing the personnel cost rate was achieved. Conclusion： The application of Six Sigma management in hospital human resource cost management conforms to the requirements of modern hospital management， enhances the strategic value of human resource management， and strengthens the core competitiveness of the hospital.

Key words: font-size:medium, ">Six Sigma management； Hospital management； Human resource cost