关键词: 品管圈活动, 药品报损率, 药剂科, 品管手法, 干预对策

Abstract:

Objective： To explore the application value of quality control circle （QCC） activity in reducing drug loss rate in pharmacy department， and to provide basis for improving the quality of drug management in pharmacy department.Methods： The pharmacy department of our hospital was selected as the research object and the QCC team was set up. Brainstorming methods and fishbone diagrams were employed to conduct an in-depth analysis of the reasons for drug losses and intervention countermeasures were devised and implemented based on the actual situation. The tangible results （drug loss rate， target achievement rate， progress rate） and intangible results （individual ability improvement of QCC members） brought about by QCC activities were evaluated.Results： The drug loss rate was 0.080% before the implementation of QCC activities，and the overall drug loss rate dropped to 0.029%， decreased by 63.75% after the QCC activities. After the QCC activity， the target achievement rate was 126.59%， and the progress rate was 120.68%. After the implementation of the QCC activities， the quality control techniques， communication and coordination， work enthusiasm， team spirit， and problem discovery ability of the QCC members were improved in varying degrees. The main reasons for drug loss included imperfect management system of drug storehouse and pharmacy， incomplete approval processes for emergency and reserve medications within departments， drug layout and environmental conditions not meeting standard. and low informatization level of expiry management. In response to these problems， the research team proposed and implemented specific intervention measures， such as implementing the drug management responsibility system， optimizing the drug circulation procedures， and adopting the 6S management approach. These measures optimized the drug management process and reduced drug loss rate.Conclusion： QCC activities can reduce the drug loss rate in pharmacy department， and improve the quality control techniques， work efficiency， team spirit， work enthusiasm and the ability to explore problems of the QCC members， which is beneficial to ensure the safety of clinical drug use， reduce consumption， and improve drug quality management level in pharmacy department.

Key words: Quality control circle activities； , Drug loss rate； , Pharmacy department； , Quality control techniques； , Intervention strategy